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Frequently asked questions

How long does shipping normally take?  

Shipping takes anywhere between 2-5 business days once payment has been processed. During high volume times (holidays, sales), please expect 3-7 business days to ship (unless noted otherwise). Business days do not include weekends nor holidays. 

Can I cancel my order after placing an order?

Unfortunately, we are unable to cancel orders once they have been placed unless there is a system error. Please verify that all information is accurate and all items you have in your shopping cart are correct prior to placing your order. We are more than happy to assist in any way we can if issues arise. Please email us ASAP and we will respond within 24-48 hours (not including weekends or holidays). 

How are shipping rates calculated?

Shipping rates in the United States are determined by the USPS which includes the entire package (products ordered, box for shipping, fees for handling). A confirmation e-mail including the tracking number will be sent to the e-mail address you provide to us once your package ships.

What is your refund policy?

Unfortunately, we DO NOT issue refunds, unless it was an error on our part. Please read all product descriptions thoroughly before placing your order. However, we will gladly assist to resolve any issues that arise if you are unhappy with your order. Please e-mail us for all questions and/or concerns. 

How long do I have to come and pickup my order once my order has been placed online?

Once your order is placed, you can choose a date (up to 3 weeks out) to come by our shop and pickup your order. If your order is not picked up within 30 days of your pickup date, your items will be re-shelved and no refunds will be issued.

What if my product spills or is damaged during the shipment?

If your products happen to open, break or spill during the shipping process, please take a picture of the damaged goods and send us an e-mail to:

What about lost packages or packages sent to the wrong address?  

Please verify that the e-mail address and the mailing address you provide is accurate upon placing your order. Lizzie’s All-natural Products will NOT be responsible for any lost packages or any packages sent to the wrong address. In any case that the shipment is lost or stolen, it is the sole responsibility of the customer to contact the USPS and submit a claim. 

What if my Whipped Shea/Body Butter or Eczema Butter Melts During Shipment?

Melting of products does not alter the integrity and efficiency of products. You may leave in the fridge for 1 or 2 hours or leave in room temperature so that it  returns back to it's normal state.

Should I keep my Eczema Butter or Whipped Shea butter in the fridge?

You may, but it is not recommended. Leaving your Eczema Butter or Whipped Shea Butter in the fridge may feel good on the skin, but it does not improve the quality of the product. Leaving your butter in the fridge for too long may create a hardness to your butter.

How do I cancel my subscription?

You may cancel your subscription at any time. You MUST cancel 24 hours before the automatic subscription order has been placed. To cancel, simply log in to your account via our website and you will be able to manage your subscriptions from there. If you are unable to login to your account for any reason, please email us at and we will be happy to assist.

I'm signed up for the loyalty do I redeem my points?

Once you have accumulated enough points to use, our system will allow you to redeem them for a coupon. You need at least 250 points to redeem a $5 coupon, 500 points for a $10 coupon, 750 points for a $15 coupon, 1000 points for a $20 coupon.

Do you wholesale your products?

Yes, we do have a wholesale list. To request a copy, please email us at:

Do you have any coupons or ongoing discounts?

Yes, we have a clearance section in our online shop. We also have bundles you can choose from that will help save money too. If you are seeking a coupon, you can visit the following website and click on our banner

(must search for our store)

My package was marked as delivered, but I never received it.

If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:

1. Look for a notice of attempted delivery.

2. Look around the delivery location for your package.

3. See if someone else accepted the delivery.

4. Check your mailbox or wherever else you receive mail.

5. Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.