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Frequently asked questions

How long does shipping normally take?  

Shipping takes anywhere between 2-5 business days once payment has been processed. During high volume times (holidays, sales), please expect 3-7 business days to ship (unless noted otherwise). Business days do not include weekends nor holidays. 

USPS shipping during COVID-19

During COVID-19, the USPS has been experiencing extreme delays due to decrease of workers and furloughs. This is unfortunately out of our control. Please, refer to USPS.com for additional information. Orders outside of the USA require additional time in transit, typically anywhere from 2-3 weeks for delivery.

How are shipping rates calculated?

Shipping rates in the United States are determined by the USPS which includes the entire package (products ordered, box for shipping, fees for handling). A confirmation e-mail including the tracking number will be sent to the e-mail address you provide to us once your package ships.

What is your refund policy?

Unfortunately, we DO NOT issue refunds, unless it was an error on our part. Please read all product descriptions thoroughly before placing your order. However, we will gladly assist to resolve any issues that arise if you are unhappy with your order. Please e-mail us for all questions and/or concerns. 

What if my product spills or is damaged during the shipment?

If your products happen to open, break or spill during the shipping process, please take a picture of the damaged goods and send us an e-mail to: productsbylizzie@gmail.com

What about lost packages or packages sent to the wrong address?  

Please verify that the e-mail address and the mailing address you provide is accurate upon placing your order. Lizzie’s All-natural Products will NOT be responsible for any lost packages or any packages sent to the wrong address. In any case that the shipment is lost or stolen, it is the sole responsibility of the customer to contact the USPS and submit a claim. 

What if my Whipped Shea/Body Butter or Eczema Butter Melts During Shipment?

Melting of products does not alter the integrity and efficiency of products. You may leave in the fridge for 1 or 2 hours or leave in room temperature so that it  returns back to it's normal state.

Should I keep my Eczema Butter or Whipped Shea butter in the fridge?

You may, but it is not recommended. Leaving your Eczema Butter or Whipped Shea Butter in the fridge may feel good on the skin, but it does not improve the quality of the product. Leaving your butter in the fridge for too long may create a hardness to your butter.

How do I cancel my subscription?

You may cancel your subscription at any time. You MUST cancel 24 hours before the automatic subscription order has been placed. To cancel, simply log in to your account via our website and you will be able to manage your subscriptions from there. If you are unable to login to your account for any reason, please email us at productsbylizzie@gmail.com and we will be happy to assist.

I'm signed up for the loyalty program...how do I redeem my points?

Once you have accumulated enough points to use, our system will allow you to redeem them for a coupon. You need at least 250 points to redeem a $5 coupon, 500 points for a $10 coupon, 750 points for a $15 coupon, 1000 points for a $20 coupon.

Do you wholesale your products?

Yes, we do have a wholesale list. To request a copy, please email us at: Productsbylizzie@gmail.com.

Do you have any coupons or ongoing discounts?

Yes, we have a clearance section in our online shop. We also have bundles you can choose from that will help save money too. If you are seeking a coupon, you can visit the following website and click on our banner https://www.wethrift.com/

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