Frequently asked questions
Shipping takes anywhere between 2-5 business days once payment has
been processed. During high volume times (holidays, sales), please
expect 3-7 business days to ship (unless noted otherwise). Business days
do not include weekends nor holidays.
Unfortunately, we are unable to cancel orders once they have been
placed unless there is a system error. Please verify that all
information is accurate and all items you have in your shopping cart are
correct prior to placing your order. We are more than happy to assist
in any way we can if issues arise. Please email us ASAP and we will
respond within 24-48 hours (not including weekends or holidays).
Shipping rates in the United States are determined by the USPS which
includes the entire package (products ordered, box for shipping, fees
for handling). A confirmation e-mail including the tracking number will
be sent to the e-mail address you provide to us once your package ships.
Unfortunately, we DO NOT issue refunds, unless it was an error on our
part. Please read all product descriptions thoroughly before placing
your order. However, we will gladly assist to resolve any issues that
arise if you are unhappy with your order. Please e-mail us for all
questions and/or concerns.
Once your order is placed, you can choose a date (up to 3 weeks out)
to come by our shop and pickup your order. If your order is not picked
up within 30 days of your pickup date, your items will be re-shelved and
no refunds will be issued.
Please verify that the e-mail address and the mailing address you
provide is accurate upon placing your order. Lizzie’s All-natural
Products will NOT be responsible for any lost packages or any packages
sent to the wrong address. In any case that the shipment is lost or
stolen, it is the sole responsibility of the customer to contact the
USPS and submit a claim.
Melting of products does not alter the integrity and efficiency of
products. You may leave in the fridge for 1 or 2 hours or leave in room
temperature so that it returns back to it's normal state.
You may, but it is not recommended. Leaving your Eczema Butter or
Whipped Shea Butter in the fridge may feel good on the skin, but it does not improve the quality of the product. Leaving your butter in the
fridge for too long may create a hardness to your butter.
You may cancel your subscription at any time. You MUST cancel 24
hours before the automatic subscription order has been placed. To cancel, simply log in to your account via our website and you will be able to manage your subscriptions from there. If you are unable to login to your account for any reason, please email us at firstname.lastname@example.org and we will be happy to assist.
Once you have accumulated enough points to use, our system will allow
you to redeem them for a coupon. You need at least 250 points to redeem a $5 coupon, 500 points for a $10 coupon, 750 points for a $15 coupon, 1000 points for a $20 coupon.
Yes, we have a clearance section in our online shop. We also have
bundles you can choose from that will help save money too. If you are
seeking a coupon, you can visit the following website and click on our
(must search for our store)
If your tracking information shows that your package was delivered, but you can't find it within 48 hours of expected delivery:
1. Look for a notice of attempted delivery.
2. Look around the delivery location for your package.
3. See if someone else accepted the delivery.
4. Check your mailbox or wherever else you receive mail.
5. Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.